CONTACT CONTÉVANOU
Contact CONTÉVANOU
Contact our Tokyo watch and jewelry specialists about products, availability, store visits, repairs, straps, or after-sales service.
For a faster reply, please include the brand, model or reference number, your request, and clear photos when applicable.
Choose a Contact Method
Select the most convenient method for your inquiry.
How We Can Help
Include the product name or reference number whenever possible.
BEFORE YOU CONTACT US
Information That Helps Us Reply Faster
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01
Brand and model
Include the reference number if known.
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02
Your request or symptoms
Tell us when the issue began and what you would like us to check.
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03
Clear photos
Front, back, full view, and the area of concern are helpful.
Frequently Asked Questions
Answers about products, visits, repairs, and international inquiries.
What can I ask CONTÉVANOU about?
We accept inquiries about products, availability, store visits, watch and jewelry repairs, overhauls, battery replacement, straps, sizing, trade-ins, and after-sales service.
Which contact method should I use?
Email is convenient for detailed and international inquiries. Please include the product name, reference number, and photos when applicable.
Can I send photos of a watch or repair item?
Yes. Please send clear photos with the brand, model or reference number, symptoms, and your request by email.
Can you confirm a repair price from photos?
Photos may help us provide preliminary guidance, but final availability, pricing, repair details, and completion time are confirmed after inspecting the actual item.
Can I request photos of a watch in stock?
Yes. Please provide the product name or reference number. When available, our staff can send current photos and additional details.
Do I need a reservation to visit?
A reservation is not always required, but it is recommended when viewing a specific model or requesting a detailed consultation. Please call for same-day reservations.
Can I contact you from outside Japan?
Yes. International customers may contact us in English by email. Please include your country or region and the product you are interested in.
Is tax-free shopping available?
Tax-free shopping is available for eligible overseas visitors. Please bring the required original identification documents. Eligibility is confirmed at the time of purchase.